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Ray Borley Dunkley LLP

A full legal service

including conveyancing, employment law, family and matrimonial, civil and commercial litigation, wills and probate

Your family solicitors

in good times and bad

Legal representation

by experienced professionals working with trained and dedicated support staff

Expert legal advice

A professional service of the highest standard provided with integrity and a personal touch

Learn more

Established 1837

Traditional standards and values combined with a modern outlook and approach


In light of the Government's recent guidance and the daily evolving situation, we at Ray Borley Dunkley wish to give reassurance that we have put in place business continuity planning to ensure that we are able to continue to provide our usual services to all our clients throughout our practice areas.

We continue to represent your interests by email, telephone appointments, Zoom, Skype, Microsoft Teams and WhatsApp virtual appointments. We also continue to represent clients for court/tribunal hearings as necessary.

The health and safety of our employees and our clients is of paramount importance and consideration to us. As a consequence we will ensure that should it become the case as the situation evolves, we will utilise alternative communication methods to ensure our service continues on a remote basis until further updates and guidance from the Government.

Should the need arise to close the offices for a short time, (in view of staff undertaking self-isolation) or following any changes in Government policy we will ensure that a communication channel is open for you to contact the office and reach each of our practice areas.

Whilst currently we do not operate a policy of working from home, steps are currently underway to facilitate remote access to our IT systems should that become necessary. This way we will continue to ensure that all matters we are currently instructed in and any future matters can continue to be dealt and progressed optimally.

Should you have any queries please do not hesitate to contact us.

Welcome to Ray Borley Dunkley LLP

Our Mission Statement

"Human values determine commercial values"

summarises our business ethos. We are a friendly, approachable, medium sized High Street practice established in 1837, the oldest established practice in Milton Keynes. Naturally, we strive to maintain the traditional standards and values. We believe these, combined with a modern outlook and approach, makes us a practice which has evolved with the support of modern technology to serve the best interests of you, our clients. Over the decades, we have advised, guided and supported clients through their most important and possibly traumatic times (whether that be business or personal issues) with sensitivity.

Our clients are our most valued assets. Therefore we aim to ensure that you will receive a swift, professional service of the highest standard provided with integrity and with a personal touch often not seen these days. You have our assurance that you will not be left to deal with irritating faceless technology.

We have two principals and several solicitors and other qualified and experienced legal professionals all working with trained, experienced and dedicated support staff.

Our client base ranges from multi-national businesses through to sole traders. We also excel in providing legal services across the range for private individuals with a client base that spans the generations. We can accommodate all your business and personal legal needs.

We are committed to:

Complaints Procedure

All comments or complaints, or indeed criticisms, of any service area provision are to be relayed in the first instance to the relevant legal adviser and the particular department dealing with the area of work relating to the complaint.

In the first instance we would request that should you have any cause for concern or criticism that you contact your legal adviser. In the event the adviser is unable to address your concerns then please contact one of the partners – Darshana Jagatia ( or Stephen Thomas ( They will endeavour to resolve your concerns. Should those concerns not be resolved following their involvement, they will provide you with information should you wish to formalise your complaint to the office of the Legal Services Ombudsman - details of which are set out below.

We are committed to providing high quality legal services to all our clients. When something goes wrong please tell us since this will enable us to improve our standards.

In the first instance please either discuss your complaint with your solicitor/legal adviser. In the event a direct discussion is unable to resolve matters, the next stage is for the client to make a written complaint which will be passed to the Senior Partner to deal with. The Senior Partner will ask the client for full details in writing. Any written complaint will be acknowledged within 14 days of its receipt.

The Senior Partner will then begin the process of investigating the complaint which will normally involve consideration of the client’s file of papers, discussion with the relevant fee-earner/member of staff involved. Once the investigation is complete the Senior Partner will aim to formally respond to the complaint within 21 days of acknowledging receipt of the complaint.

The client may be offered the opportunity of a face to face discussion should they wish. Should the client not want a meeting, or if a meeting is not possible, the Senior Partner will then propose solutions for resolving the matter.

If the client remains unsatisfied with the response, the partners will then review their decision. This would normally result in the involvement of another partner of the firm to review the Senior Partner’s decision. This would normally occur within seven days of the date of receipt of the client’s response.

In some circumstances we may invite the client to agree to independent mediation in order to attempt to resolve the matter.

Should the client not wish to mediate or mediation is not deemed to be a suitable option the client will then be provided with details of the office of the Legal Services Ombudsman as set out below in order to formalise a complaint.

The whole object is to ensure that the client is:

Remedies available to the client may be one or more of the following:

If you wish to complain to the Legal Services Ombudsman their details are set out below:

Changes from 1st April 2023

The time limit for complaints to be made to the Legal Ombudsman from 1st April 2023 are as set out below.

However, the time limit for referral of your concerns to the Legal Ombudsman remains unchanged and must be made within 6 months of our final response to your complaint.